About

Experience

I have a wealth of experience in administration and business management. As a former founder, co-founder and CEO of successful small companies, I understand how exciting starting and running your own business can be. The passion, time commitment, organisation and administration required to grow and sustain a business however can seem too much at times, and it's at these times that the business owner is most at risk of stalling the business or reaching burn-out and abandoning what could have been a successful enterprise.

My experience in business administration is from working for others in the public and private sectors and for myself within my own. The secretarial service and business services I offer can help your business administration get off the ground and stay there.

My background in law, compliance, languages (French, Spanish & German) and tourism, produces skills that are easily transferable and useful in any business sector. Attaining a law degree only helped what was already my analytical approach to tasks and 3 years of governance and compliance study helped further my knowledge of the frameworks in which successful businesses must operate.

My timely, logical and clear approach to tasks gets the job done whilst demonstrating to my clients the what, how, when and why.

A general virtual assistant can be just the amount of help you need to do the tasks required, as and when required, leaving you to concentrate on working on your business instead of in your business.

Extra benefit - No need to provide an office or a desk to a virtual secretary.

Code of Ethics

Mission Statement

virtuallyassisted.org.uk exists to assist other businesses and business professionals to manage their business administrative tasks in a professional, organised and intelligent way.

Principles

Trust
Honesty
Objectivity
Accountability
Leadership

How this translates into what I do and who I am:

I take ownership of my work, I make confident decisions and deliver on my promises

Core Values

Respect
Integrity
Excellence
Equality
Courtesy

How this translates into what I do and who I am:

I value my clients and listen to them, I give honest feedback and constant care to my service and development.

Policies

OWN - Only What's Necessary

I avoid unnecessary and inappropriate document printing and ensure I use screensaver and power-saving modes when able. I recommend my best-value service packs to clients and never recommend unnecessary services

SEE - Social, environmental, economic

I use and encourage client email and social media platform use to reduce overheads, such as paper, ink and postage. By being virtual I eradicate unnecessary travel. I seek to develop responsible use of resources in both my business and that of my clients

RM - Risk Management

I assess my risks and mitigate or eradicate them where possible. I review and make changes if and when necessary. I approach RM in an open and intelligent way and don't see it as a box-ticking exercise

Data Protection & Privacy

I take data and privacy seriously and comply with current laws and regulations. I make and observe a confidentiality promise to my clients

QS - Quality of Service

I value my clients and their businesses and only excellence in my service is good enough for them and for me

Responsibility & Sustainability

My aim is to assist businesses in a sustainable and responsible way with careful use of resources in everything we do. I do not unnecessarily print documents. I plan resource use carefully and avoid unnecessary waste through my OWN policy (Only What's Necessary). I encourage my clients to do the same through skilful management of their resources and use.

Governance

My governance principles are :

fairness
accountability
responsibility and
transparency

I comply with relevant laws and best practice in all areas concerned in the delivery of my services and in my dealings with clients and stakeholders

I'm registered with the ICO as a data controller under registration number ZA514195.

I'm a member of the Society of Virtual Assistants (SVA), a UK-based voluntary organisation formed in 2005 to promote high standards and best practice and to raise awareness in the profession.

The bit where we talk about me